Terms of Service

Overview

This website is operated by GridAI (Pty) Ltd. Throughout the site, the terms “we”, “us” and “our” refer to GridAI (Pty) Ltd. GridAI (Pty) Ltd offers this website and its prepaid sub-metering and related software services to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.

By visiting our site and/or purchasing or using our services, you engage in our “Service” and agree to be bound by these Terms of Service. These Terms apply to all users of the site, including without limitation browsers, account holders, property managers, landlords, tenants, and contributors of content.

Please read these Terms of Service carefully before accessing or using our website or services. By accessing or using any part of the site or Service, you agree to be bound by these Terms. If you do not agree to all the terms and conditions, you may not access the website or use any services.

Any new features or tools added to the current Service are subject to these Terms. We may update these Terms by posting changes on this page. It is your responsibility to check this page periodically. Your continued use of the website or Service after changes are posted constitutes acceptance of those changes.

Our website and vending platform may be hosted and operated using third-party service providers who supply the online platform and payment processing used to deliver our services.

1. Online service terms

You represent that you are at least the age of majority in your place of residence, or that you are the age of majority and have given consent for any minor dependents to use this site.

You may not use our services for any illegal or unauthorized purpose, nor may you, in the use of the Service, violate any laws applicable to you.

You must not transmit any worms, viruses, or code of a destructive nature.

A breach of any of the Terms will result in immediate termination of your access to the Service.

2. General conditions

We reserve the right to refuse Service to anyone for any reason at any time.

You understand that your content and usage data (not including full payment card data) may be transferred unencrypted and involve transmissions over various networks and changes to conform to technical requirements. Payment card data is always encrypted during transfer over networks by our payment processors.

You agree not to reproduce, duplicate, copy, sell, resell, or exploit any portion of the Service, use of the Service, or access to the Service without our express written permission.

Headings are for convenience only and do not limit these Terms.

3. Accuracy, completeness, and timeliness of information

Information on this site is provided for general information and operational purposes. We are not responsible if information is not accurate, complete, or current. Any reliance on site material is at your own risk.

This site may contain historical information that is not current and is provided for reference only. We may modify site contents at any time, with no obligation to update any information. You agree it is your responsibility to monitor changes.

4. Modifications to the Service and fees

Fees and service charges are subject to change without notice.

We may modify or discontinue the Service or any part of it without notice. We are not liable to you or any third party for any modification, fee change, suspension, or discontinuance.

All prices and charges are stated and payable in South African Rand unless otherwise specified.

5. Services

Our services include prepaid sub-metering, account management, meter data presentation, and related support delivered digitally. Access to specific functions may be limited by your role, the property configuration, or applicable agreements.

• Availability. Services are provided online and may be subject to maintenance windows, outages, or third-party failures.

• Kilowatt-hour credits. When you make a payment, the purchased kilowatt hours are delivered to your digital wallet. Once delivered, the transaction is final and cannot be reversed. Refunds may be available only before delivery to your digital wallet, in line with our Refund and Cancellation Policy. If purchased kilowatt hours are not delivered to your digital wallet as expected, contact our support team immediately for resolution.

• Tariffs and rates. Tariffs, fees, taxes, levies, and any service charges applicable to your purchases are determined by the relevant supply authority and/or the contracting party responsible for the site configuration. We apply these as configured on the platform. We do not set public utility tariffs.

• Meter data. Meter readings and consumption data are provided “as available” based on device communications and third-party integrations. Short delays or gaps may occur due to connectivity or hardware issues.

For details on refunds, credits, or cancellations, refer to our Refund and Cancellation Policy at the link provided on our website.

6. Accuracy of account and billing information

We may refuse, limit, or cancel transactions at our discretion, including transactions associated with the same account, payment method, or property.

You agree to provide current, complete, and accurate account information and to promptly update your details, including your email address and payment information, so we can complete transactions and contact you as needed.

For more details, please review our Refund and Cancellation Policy available on our website.

7. Optional tools

We may provide access to third-party tools over which we have no control. You acknowledge that we provide access to such tools “as is” and “as available,” without warranties or endorsements. Any use by you of optional third-party tools is entirely at your own risk and you should ensure you understand their terms.

We may also offer new features and services in the future. Such new features and services are subject to these Terms.

8. Third-party links

Certain content or services available via our Service may include materials from third parties. Third-party links may direct you to websites we do not control. We are not responsible for examining or evaluating the content or accuracy and have no liability for third-party materials, websites, products, or services.

Please review third-party policies and practices before you engage in any transaction with them. Complaints, claims, or questions regarding third-party products or services should be directed to the third party.

9. User comments, feedback, and submissions

If you send ideas, suggestions, proposals, plans, or other materials (collectively, “comments”), you agree that we may edit, copy, publish, distribute, translate, and otherwise use them in any medium, without restriction and without obligation to maintain confidentiality, pay compensation, or respond.

We may, but have no obligation to, monitor, edit, or remove content we determine to be unlawful, offensive, threatening, defamatory, obscene, or otherwise objectionable, or that violates intellectual property or these Terms.

You agree that your comments will not violate any right of any third party and will not contain unlawful, abusive, or obscene material, or malware. You may not use a false email address or mislead us or others as to the origin of any comments. You are solely responsible for your comments and their accuracy.

10. Personal information

Your submission of personal information through the website or Service is governed by our Privacy Policy, which references South African privacy law. You can view our Privacy Policy at the link provided on our website.

11. Errors, inaccuracies, and omissions

Occasionally there may be information on our site or Service that contains typographical errors, inaccuracies, or omissions, including in service descriptions, pricing, promotions, charges, or availability. We reserve the right to correct any errors and to change or update information or cancel transactions if any information is inaccurate at any time without prior notice.

We undertake no obligation to update or clarify information, except as required by law.

12. Prohibited uses

    In addition to other prohibitions set forth in these Terms, you are prohibited from using the site or its content:

• for any unlawful purpose

• to solicit others to perform unlawful acts

• to violate any applicable laws or regulations

• to infringe upon our intellectual property or the rights of others

• to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate

• to submit false or misleading information

• to upload or transmit viruses or malicious code

• to attempt to access meters, devices, or accounts without authorization, or to interfere with metering equipment or vending logic

• to collect or track personal information without consent

• to spam, phish, pharm, pretext, spider, crawl, or scrape

• for any obscene or immoral purpose

• to interfere with or circumvent security features of the Service or related websites

We may terminate your use of the Service for violating any prohibited use.

13. Disclaimer of warranties; limitation of liability

We do not guarantee that your use of the Service will be uninterrupted, timely, secure, or error-free.

We do not warrant that results obtained from the Service will be accurate or reliable. We may remove the Service for indefinite periods or cancel the Service at any time without notice.

You expressly agree that your use of, or inability to use, the Service is at your sole risk. The Service and all deliverables provided through the Service are provided “as is” and “as available,” without any representations, warranties, or conditions of any kind, whether express or implied, including implied warranties of merchantability, fitness for a particular purpose, durability, title, and non-infringement.

To the maximum extent permitted by law, in no case shall GridAI (Pty) Ltd, its directors, officers, employees, affiliates, agents, contractors, service providers, or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or similar damages, arising from your use of the Service or any deliverables, or for any other claim related in any way to your use of the Service, including any errors or omissions or any loss or damage incurred as a result of the use of the Service or content made available via the Service.

14. Indemnification

You agree to indemnify, defend, and hold harmless GridAI (Pty) Ltd and its parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, and employees from any claim or demand, including reasonable attorneys’ fees, made by any third party due to or arising out of your breach of these Terms or your violation of any law or third-party rights.

15. Severability

If any provision of these Terms is determined to be unlawful, void, or unenforceable, that provision will be enforced to the fullest extent permitted by law, and the unenforceable portion will be deemed severed, without affecting the validity and enforceability of remaining provisions.

16. Termination

Obligations and liabilities incurred prior to termination survive termination.

These Terms are effective unless and until terminated by you or us. You may terminate at any time by notifying us that you no longer wish to use the Service or when you cease using the site.

If in our judgment you fail, or we suspect you have failed, to comply with any term or provision, we may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination. We may also deny you access to the Service.

17. Entire agreement

Our failure to exercise or enforce any right or provision does not constitute a waiver.

These Terms and any policies or operating rules posted by us on this site or in respect of the Service constitute the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior agreements, communications, and proposals.

Any ambiguities in the interpretation of these Terms shall not be construed against the drafting party.

18. Governing law

These Terms and any separate agreements under which we provide services are governed by and construed in accordance with the laws of South Africa.

19. Changes to Terms of Service

You can review the most current version of the Terms at any time on this page. We reserve the right, at our sole discretion, to update, change, or replace any part of these Terms by posting updates here. Your continued use of our website or Service following any changes constitutes acceptance of those changes.

20. Contact information

Questions about these Terms should be sent to us at info@GridAI.co.za

GridAI (Pty) Ltd, Registration Number: 2025/365395/07